FREQUENTLY ASKED QUESTIONS
You can reach our customer support team by filling out the contact form on this page or emailing us directly at [email protected].
We usually reply within 24 hours (Monday–Saturday).
Yes! You can reach us via WhatsApp or phone call for urgent questions about orders, sizing, or returns.
Our support line is available 10 AM – 8 PM
We try to respond as quickly as possible — usually within 24 hours.
During busy seasons or holidays, it may take up to 48 hours.
If your order has not been processed yet, we can change or cancel it.
Please contact us immediately with your order number and details.
Contact us as soon as possible with your correct address.
If the order hasn’t been shipped, we’ll update the details for you.
Once dispatched, address changes are no longer possible.
Once your order is shipped, you’ll receive a tracking number by email.
You can also log in to your account on menskilt.com and view your order status under “My Orders.”
Click here Yes! We ship worldwide using trusted courier services.
Shipping times vary by country — typically 10–15 business days depending on your location.
We’re sorry if that happens. Please send us photos of the item and your order number using the contact form or by email.
We’ll arrange a replacement or refund right away.
Absolutely! Most of our kilts are made to measure.
You can share your waist, hip, and length measurements when ordering or message us for help with sizing.